Every vote counts. And so does
every voter. Serving every elector flawlessly is the commitment of Election
Commission of India that it has lived up to time and again. The Commission has
added another feather to its cap with the launch of National Contact Centre
with a toll-free No. 1800111950. Now any citizen from any part of the country
can call on the toll-free in English or Hindi with any query or complaint at
any time of the day. Callers can enquire on subjects such as elections, voting
dates, EPIC, electoral roll, online registration etc. and lodge a complaint by
simply dialing in to the toll free no. Not only this, executives also make
outbound calls for educating the electors and spreading voter awareness.
The National Contact Centre is
operated on a National Grievance Redressal System Software. This software is a
single window platform to manage complaints and feedback received through
calls, emails, sms and website access in an integrated and time-bound manner.
Callers may connect with the executives to register a complaint and know about
its status of receipt and disposal as well as to give suggestions and feedback
at every step of the way.
The Contact Centre is Commission’s
step forward towards bringing about electoral reforms where citizens and
officials are empowered to monitor and report any anomaly or violation of ECI
instructions in the field before, during or post elections.
Each
state and UT will also soon setup and operationalize dedicated State Contact
Centre (SCC) and District Contact Centre (DCC) to ensure seamless flow of
information across the contact centers for handling issues/ query from
citizens. National Contact Centre will build IT protocols to ensure that any
call landing at NCC are properly redirected to the respective State Contact
Centre.
It
is expected that on operationalization of Integrated Contact Centre, ECI will
be able to provide multilingual support to all the citizens across the nation
in a decentralized and integrated manner.
ICT 2025 Vision
Document
ICT 2025 is about setting up core
IT Infrastructure and process to consolidate multitude of election process and
functions.
The ICT 2025 Vision Document
heralds the beginning of what we call as Digitalization instead of just
Digitization. Digitalization is the key Strategy in ICT 2025. It is the
strategy of adopting recent technologies and consolidating existing
technologies in IT to make the most of the digital resources available in the
Election ecosystem.
Launch of ICT 2025 Vision Document by the Hon’ble Commission
The ICT 2025 Projects which
capitalise on Digitalization, will capture both Electoral Process and the
conduct of elections. There are four major components of the ICT 2025.
1.
Integrated Software application
2.
GIS, Analytic and Integrated Contact Centre
3.
IT infrastructure including data center, IT security, disaster
recovery
4.
Knowledge Management, Capacity building and social media
engagement
Further election commission has launched ‘Annual Report 2017’ & ‘Electoral Statistics
Pocket book 2017’ & ‘IT in Elections Booklet’.
RM/
